Refund policy

Returns & Exchanges

Not feeling it? We want you to love what you ordered. If something isn't right, you can request a return or exchange within 30 days of your delivery date by submitting the following form.

Before you submit, please check:

• Your order was delivered within the last 30 days from date you submit the form
• Your kit is unused and in its original condition
• The packaging is intact - please don't apply tape, labels, or stickers to the box

Return shipping is the customer's responsibility and will be sent to our UK or US depot depending on your location. The return address is provided after your form is submitted.

We're unable to process a refund if:

• Your order didn't arrive due to an incorrect shipping address provided at checkout
• You selected the wrong shade or kit - though we're happy to arrange an exchange in this case
• Your order arrives back to us in a condition that is deemed as un-sellable

Once your return reaches us, refunds are processed within 72 hours (on business days). The funds typically take up to 5 days to appear back in your account. You'll receive an automated refund email when we process the refund.