Terms of service
Terms of Service
Last updated: 23/03/2026
These Terms of Service govern your use of the Nailed It website, your purchase of products from us, and your interaction with our communications, including email, SMS, and WhatsApp. By accessing our website or placing an order, you agree to these Terms. Please read them before using our site or purchasing from us.
1. About Us
Nailed It is a UK-based beauty brand on a mission to make great nails simple. Our complete at-home kit gives you everything you need for a clean, precise, and easy to use solution - no salon, no UV lamp, no mess.
Email: hello@trynailed.it
2. Eligibility
You must be at least 18 years old to purchase from our website. By using our site, you confirm you are legally able to enter into a contract.
3. Using Our Website
Our website is for personal shopping only. You agree not to reproduce or resell our content, interfere with the security or operation of the site, use the site for fraudulent or unlawful purposes, or upload malware, spam, or harmful content. We reserve the right to deny access to anyone who violates these Terms.
4. Your Account
You are responsible for keeping your account details secure. Please notify us immediately if you suspect any unauthorised use of your account.
5. Product Information
We make every effort to display our products accurately. Colours and finishes may appear slightly different depending on your screen settings and lighting. If a product becomes unavailable after your order is placed, we'll contact you to arrange an alternative or a full refund.
6. Pricing, Taxes, and Duties
Prices are shown in the currency displayed at checkout. For international orders, customers are responsible for any import duties, taxes, or customs fees applied by their local authority. We reserve the right to update pricing at any time.
7. Orders and Contract Formation
Your order is an offer to purchase. A contract is formed when we send a shipping confirmation or dispatch your order. We may cancel an order if the product is unavailable, payment fails, fraud or security risks are detected, or shipping restrictions apply. If we cancel, you'll receive a full refund.
8. Payment
Payment is taken at checkout via our approved payment methods. We do not store your full card details. Payments are processed securely via third-party providers including Shopify Payments and PayPal.
9. Shipping and Delivery
Delivery timescales are estimates and may vary due to carrier delays, customs processing, or seasonal demand. Risk passes to you once your parcel is delivered by the carrier. If a parcel is returned to us due to an incorrect address, additional shipping charges may apply.
10. Returns, Exchanges, and Refunds
Our full returns policy is available on our Returns page. We comply with applicable consumer rights laws in your region, including the UK Consumer Rights Act, EU Consumer Rights Directive, Australian Consumer Law, Canadian consumer protection statutes, and applicable US state consumer laws. Nothing in these Terms affects your statutory rights.
11. Marketing Communications
By providing your email address, SMS number, or WhatsApp number, you agree to receive marketing and order-related messages from us. These may include promotions, abandoned cart reminders, order updates, and new product announcements. You can opt out at any time — email: use the unsubscribe link; SMS or WhatsApp: reply STOP. Consent is not a condition of purchase. Automated messaging systems may be used where permitted by law.
12. Privacy
Your personal data is handled in accordance with our Privacy Policy, which covers GDPR compliance for UK and EU customers, CCPA/CPRA for US customers, PIPEDA for Canada, and the Australian Privacy Act. Please read our Privacy Policy for full details.
13. Intellectual Property
All website content — including images, product descriptions, logos, copy, and design — is owned by Nailed It Ltd or our licensors. Nothing may be copied, reproduced, sold, or distributed without our written permission.
14. User-Generated Content
If you share reviews, photos, or videos with us, you grant Nailed It Ltd a non-exclusive, royalty-free licence to use, share, and promote that content worldwide across any media. By sharing, you confirm you own the rights to the content and that it does not infringe any third-party rights. We may remove content we consider inappropriate or unlawful.
15. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses, or for delays caused by carriers, customs, or third-party providers. Our total liability for any claim is limited to the amount you paid for the product in question. Nothing in these Terms excludes our liability for fraud, death, or personal injury caused by negligence, or any rights that cannot legally be excluded in your jurisdiction.
16. Governing Law
These Terms are governed by UK law for UK and EU customers, Australian law for customers in Australia, provincial and federal law for Canadian customers, and applicable state and federal law for US customers. Disputes will be handled in the courts of the country where you reside, unless otherwise required by local law.
17. Changes to These Terms
We may update these Terms from time to time. The latest version will always be on our website. Continued use of our site means you accept the updated Terms.
18. Contact
For questions about these Terms, please contact us at hello@nailedit.com
Three things to action before publishing: fill in the company number, VAT number, and registered address once incorporation is confirmed. Also worth having a solicitor give this a once-over before the site goes live — particularly the limitation of liability and governing law clauses.